Return Policy
Last Updated: November 10, 2025
Beyond the Spine offers free podcast content as well as merchandise for purchase. This Return Policy applies to all physical products purchased through our website.
Free Content
All podcast episodes, essays, and curated playlists are provided free of charge. There are no refunds or returns applicable to free content.
Merchandise Returns
Return Window
You have 10 days from the date of delivery to request a return for eligible merchandise.
Eligible Items
The following items may be returned:
Unworn and unwashed apparel with original tags attached
Unused accessories and products in original packaging
Items in resalable condition
Non-Returnable Items
The following items cannot be returned:
Custom or personalized merchandise
Items marked as final sale
Opened or used items that cannot be resold
Damaged items due to misuse or wear
How to Initiate a Return
To request a return:
Contact us at hello@beyondthespine.co within 30 days of delivery
Include your order number and reason for return
Wait for return authorization and instructions
Ship the item back using the provided instructions
Important: Do not ship items back without authorization. Unauthorized returns may not be processed.
Return Shipping
Standard Returns
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 7 days of delivery
Provide photos of the damage or defect
We will cover return shipping costs and send a replacement or issue a full refund
Refunds
Processing Time
Once we receive and inspect your returned item, we will:
Process your refund within 5-7 business days
Issue refunds to your original payment method
Send you an email confirmation
Refund Amount
Full refund for eligible returns (excluding original shipping costs)
Original shipping costs are non-refundable unless the item was defective or we made an error
Partial Refunds
Partial refunds may be issued for:
Items not in original condition
Items with missing tags or packaging
Items returned after 30 days (at our discretion)
Exchanges
We do not currently offer direct exchanges. If you need a different size, color, or product:
Return the original item for a refund
Place a new order for the desired item
Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after delivery confirmation. If your tracking shows "delivered" but you did not receive your package:
Check with neighbors or building management
Contact the shipping carrier directly
File a claim with the carrier if applicable
We may assist with carrier claims on a case-by-case basis but cannot guarantee replacement or refund for lost packages showing delivery confirmation.
International Returns
International customers are responsible for:
Return shipping costs
Any customs fees or duties incurred
Ensuring items clear customs when returning
Refunds for international orders will be issued in USD and may be subject to currency exchange rates.
Incorrect Orders
If we shipped you the wrong item:
Contact us immediately at hello@beyondthespine.co
We will provide a prepaid return label
We will send the correct item at no additional cost
Pre-Orders
Pre-ordered items may be cancelled for a full refund before they ship. Once shipped, standard return policy applies.
Questions
If you have any questions about returns, exchanges, or your order, please contact us at:
Please include your order number in all correspondence for faster processing.